And every relationship starts with a conversation.
Customers are more likely to contact businesses via chat than ever before. People’s expectations for communicating with each other are fundamentally transforming the way they expect to communicate with businesses. And while the apps people use and the frequency with which they message businesses may vary by region, messaging's global momentum is undeniable.
People crave human connections.
And with messaging making connections easier than ever, it is perhaps no surprise that messaging has become an integral part of billions of people's daily lives around the world.
With chatbots it is possible to personalize communication to make the communication to customers feel more natural, like calling them using their name. A standard website is generally incapable of this.
Chatbots can be an ideal partner for executing well described tasks. We can waste a lot of time trying to sell something that customers will never buy. In this case we save a lot of human time using chatbots. Or we can let chatbots handle entire tasks, like the examples below:
Chatbots are great, they can have conversations with multiple people at once without mixing up their stories, they never get tired and never make typos. Let us introduce Zoee, our first chatbot: She is a platform-independent chatbot, capable of carrying out conversations to generate leads for accident insurance sales. Work is currently underway to handle online payments within the chat bot.
